Returns & Refunds
Return policy for food products and pre-orders
Right of Withdrawal (14 days)
As a consumer you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.
How to give notice of withdrawal
- 1.Use our online cancellation function ("Cancel order"), accessible in the footer, near checkout and in the order confirmation email. This is the primary and recommended method.
- 2.Complete and submit the model withdrawal form provided below.
- 3.Send a free-form notice of withdrawal to tea@minikauppa.fi. Any unequivocal statement of your decision to withdraw is sufficient.
Cost of returning the goods
You bear the direct cost of returning the goods. Return postage is not refunded, except where the goods are defective, damaged or were sent in error.
Refund
We will refund all payments received from you, including the cost of standard delivery, within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier.
Tea and other foodstuffs, food-safety condition
Sealed, unopened tea may be returned within the 14-day withdrawal period. Once the seal or packaging has been broken, however, the product cannot be returned for food-safety and hygiene reasons. This restriction is product-based and does not exclude tea as a whole from the right of withdrawal.
Wooden Ring and other non-food items
The handcrafted Wooden Ring is not a food product, so no food-safety exemption applies. The full 14-day right of withdrawal applies in all cases. Return the ring in resaleable condition and we will refund the purchase price together with the cost of standard delivery.
Online cancellation function
You can also exercise your right of withdrawal digitally through our online cancellation form.
Open cancellation formModel withdrawal form
To exercise the right of withdrawal you may use the following form. Complete and return it only if you wish to withdraw from the contract.
To: Mytavarat Oy (minikauppa.fi), Business ID 3444835-6, tea@minikauppa.fi
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods.
- — Order number: __________
- — Date of order: __________
- — Date of receipt of the goods: __________
- — Name of consumer(s): __________
- — Address of consumer(s): __________
- — Date: __________
- — Signature of consumer(s) (only if this form is notified on paper): __________
This text describes legal rights granted by mandatory consumer law. Human legal review is required before going to production.
Important Notice
Orders placed on our website are processed through live Klarna checkout, payment is charged immediately at the time of purchase. We prepare and dispatch your order as quickly as possible after confirmation.
If you need to cancel or modify an order before it ships, please contact us as soon as possible using the contact details below.
Return Policy Overview
Due to the nature of food products and health regulations, our return policy is governed by food safety standards and EU regulations. We are committed to customer satisfaction while maintaining the highest safety standards.
Return Conditions
Food Safety Restrictions
For health and safety reasons, certain food products cannot be returned once shipped:
Non-returnable items
- •Products with opened or damaged packaging
- •Partially consumed products
- •Products past their expiration date
- •Products exposed to contaminants or stored improperly
Acceptable Returns
We will accept returns and provide refunds in the following situations:
Valid return cases
- •Products damaged during shipping (with photo evidence)
- •Wrong products sent due to our error
- •Defective or spoiled products upon arrival
- •Products that arrived already expired
Return Process
Contact Us First
Email or call within 48 hours of delivery
Provide Details
Include photos, order info, and description of issue
Wait for Instructions
We'll provide specific return instructions and refund details
Required Return Information
When contacting us about a return, please provide the following information to expedite the process:
Required Details
- •Order number or reference
- •Date of order and delivery
- •Specific products affected
- •Detailed reason for return
- •Clear photos of products and packaging
- •Preferred contact method for resolution
Return Timeframes
Reporting Issues
All issues must be reported within 48 hours of delivery. This ensures we can address problems quickly and maintain product quality standards.
Critical: Food safety requires prompt reporting of any quality issues.
Processing Returns
Once we receive your return request with required information, we aim to resolve the issue within 2-3 business days.
Fast Resolution: Most issues are resolved within 24 hours during business hours.
Refund Policy
Refunds are processed according to the payment method used and the nature of the return:
Refund Includes
- •Full product cost
- •Original shipping costs (if our error)
- •All applicable taxes and fees
Not Refundable
- •Return shipping costs (unless our error)
- •Payment processing fees
- •Convenience or change-of-mind returns
Processing Time: 3-5 business days after approval. Refunds appear as credit on your original payment method.
Return Shipping
Return shipping costs and responsibilities depend on the reason for the return:
Shipping Responsibility
We Pay Shipping When
- ✓Products are defective or spoiled
- ✓Wrong items were sent
- ✓Damage occurred during shipping
Customer Pays When
- ✓Change of mind (rare for food products)
- ✓Personal taste preferences
- ✓Convenience returns (if permitted)
Returns Contact Information
Returns Department
Available Mon-Fri, 9:00-17:00 EET
Need Help?
Our customer service team is here to help resolve any issues quickly and fairly.
Customer Satisfaction
While food safety regulations limit our ability to accept certain returns, we are committed to customer satisfaction. Most issues can be resolved through our pre-order consultation process. We stand behind the quality of our products and will work with you to find a fair solution.